Business problems today are complex and multidimensional. Globalization, sustainability, electronic communication, and the increasing importance of knowledge and information are having a profound effect on jobs and employment. The demand for a new kind of leadership has never been stronger. Future leaders must have the ability to integrate a variety of disciplines as they wrestle with complex problems in a fluid global arena.
In this period of rapid technological change, information overload, and global competition, the best leadership is that which empowers others. A leader is effective when that leader is able to elicit the best efforts from each person. The leader empowers each worker to do their best and thus act as a “servant of the group.” This is called servant leadership. Jeffrey Gitomer in The Little Book of Leadership, suggests that great leaders have three core qualities:
- A service heart.
- Genuine humility.
- Eternal gratefulness.
Combine these core qualities, says Gitomer, and “Others will serve you because they know that you serve them. Others will be grateful to you because they know that you are grateful to them andfor them. Others will respect you because your humility is perceived as part of your fabric.”